1. Order Cancellation Before Dispatch:

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You can cancel your order within 2 hours of placing it by contacting our customer support at [your email/phone]. Full refunds will be issued for cancellations made within this time frame.

 

After Dispatch: Once the order has been shipped, it cannot be cancelled. However, you may still be eligible for a return/refund based on the conditions below.

 

2. Refund Policy Refunds will be processed only under the following conditions:

 

Damaged or Defective Products: If your product arrives damaged, spoiled, or not as described, please contact us within 48 hours of delivery with clear photos of the issue.

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Incorrect Product Delivered: IN case you receive an incorrect item, we will either replace it or refund the full amount upon verification.

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Quality Concerns: If the product does not meet your expectations in terms of quality, please reach out to us within 3 days of receiving the order.

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Note: We do not accept refunds for change of mind or personal taste preferences once the product has been opened or used.

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3. Return Process To request a return or refund, please follow these steps:

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Email us at [your support email] or WhatsApp at [contact number] with your order ID, issue, and photos (if applicable).Our team will review your request within 24–48 hours. If approved, we will initiate the refund to your original payment method or offer store credit, as preferred.

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4. Refund Timeline:

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Once approved, refunds are processed within 7–10 business days. The time may vary depending on your bank or payment provider.

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For any queries or support, please contact us:

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📧 Email: support@radhedryfruits.com

📞 Phone/WhatsApp: +91-7434983249